Support
We perform maintenance and care for the most effective operation of our solutions and services.
This is your AIUT support team. We’re here to help you.
We operate 24/7. We support our customers on every stage of the system implementation and operation. If you need help, the teams of our specialists work with you directly on a fast and effective solution.
24/7 Service Desk
AIUT guarantees its customers round-the-clock service and global support. Our specialists from the AIUT Service Desk section supervise the correct operation of implemented systems and provide 24/7 assistance.
- We operate based on both: good ITIL practices and our own IT service management methodology.
- We work following the established SLA conditions
- We guarantee appropriate values of key performance indicators (KPIs)
Global support: AIUT competence centers around the world
The hardware happens to fail ocasionally. We don’t. AIUT has established its competence centers in 6 countries around the world: USA, China, Germany, Poland, India and Romania. This guarantees our partners very quick response time in the events that require direct support.
Real-time analysis and leak detection
Get the ability to respond quickly to leaks, overfills, and unauthorized refills. AIUT developed the most accurate system available on the world market, confirmed with a certificate (SIR3) to detect minimum amount of fuel or water leakage - starting with just 5l/24h.
AIUT solutions inform you about the leakage of any type of fuel at stations, leaks of backyard LPG tanks and monitored gas network.
Application support
We supervise the implementation and proper operation of implemented IoT ecosystems. We monitor and improve processes towards the needs of a particular company. We operate following the idea of Industry 4.0, offering services regarding predictive maintenance in order to eliminate any potential incidents in the future.
Consulting services
Many years of experience and a vast, continuously updated Knowledge Base (KB), allow our experts to bring professional help for our business partners in the optimization of their methodologies and processes. These increasing competences result in improved quality of AIUT Service Desk that provides our clients with the highest standard of help and support.
What do you gain?
- A significant improvement in the efficiency of implemented services and solutions
- Less time and money spent on maintaining the systems used
- Event prediction ability, based on real-time and historical data
- A qualified team of specialists, offering comprehensive support throughout the entire implementation and operation cycle of the IoT Ecosystem
- Professionals covering communication in many languages
- Advanced KPI analysis systems
- Clearly defined Service Level Agreement (SLA)